Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to the most common questions about our Volvo construction equipment spare parts. If you can't find the information you need, please feel free to contact us.
Products
What types of spare parts do you offer?
We offer a wide range of spare parts for Volvo construction equipment, including OEM (Original Equipment Manufacturer) parts, Volvo original products, and our own VMP (Our Product). Whether you need genuine Volvo parts or high-quality alternatives, we have you covered.
How do I know which part I need?
If you're unsure about the part number or need assistance identifying the correct part, please contact us. Our expert team is here to help you find the right components for your equipment.
Do you offer custom or bulk orders?
Yes, we accommodate bulk orders and custom requests. If you have a large list of parts or specific requirements, please reach out to us directly for personalized assistance.
Ordering Process
What types of spare parts do you offer?
Our website is designed for a seamless shopping experience. When you add items to your cart, our system automatically calculates the total cost, including shipping. You can review your order and proceed to checkout with ease.
Can I track my order?
Yes, once your order is shipped via DHL, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the DHL website.
Shipping
Where is your warehouse located?
Our warehouse is located in Turkey, allowing us to efficiently ship parts to customers worldwide.
What shipping methods do you use?
We partner with DHL to ensure reliable and timely delivery of your orders anywhere in the world.
How much does shipping cost?
Shipping costs are automatically calculated during the checkout process based on your location and the size of your order.
How long does shipping take?
Delivery times vary depending on your location. Typically, shipments are processed within 1-2 business days and delivered by DHL according to their standard delivery times.
Payment
What payment methods do you accept?
We accept major credit cards for secure and convenient payment. Simply enter your credit card details during the checkout process to complete your purchase.
Is my payment information secure?
Yes, we use industry-standard encryption and security protocols to protect your payment information during transactions.
Customer Support
How can I contact you if I have questions or need assistance?
You can reach out to us through our Contact Us page via email or phone. We are here to assist you with any inquiries, whether it's about product details, order status, or general support.
What should I do if I have a large list of parts to order?
For large orders, please contact our customer support team directly. We will work with you to ensure all your needs are met efficiently.
I don't know the part number I need. How can you help?
No problem! Just get in touch with us, and our knowledgeable staff will help you identify the correct part based on your equipment details and requirements.
Contact Us
If you have any other questions or need further assistance, please don't hesitate to reach out:
Email: [email protected]
Phone: +90 510 221 08 67
Address: Perpa Ticaret Merkezi A Blok Kat:10-11 No:1349 Sisli/Istanbul/Turkey
We're here to help you find the perfect parts for your Volvo construction equipment!